Privacy Policy

Privacy - Collection

We collect only personal information that is necessary for one or more of our business functions, including (but not limited to) your name, contact details, credit card details (through the eWay Payment System), demographic information, employment information or other personal information that you provide:

When you register for an online account.

When you contact us to enquire about this site or any of our products or services.

When you respond to our questionnaires or post information on our social media sites.

Through your use of this site and the services and functionality offered through it.

We also collect technical computer information (any information about a computer system or other technological device that you may be using to access our website) and website usage information (any information about how you use and navigate our website, including which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions with our website, such as date and time of visit, which site you came from, and favourite products and site activities).


We will only use personal information about you for the following reasons:

To create an online account for you.

To record and process your orders.

To add to our database so we may inform you of specials, promotions, offers and events via email or post (where you have consented to us doing so).

To improve the products and services we offer through this site.

To respond to your queries.

Any other reasons which we may notify at the time the information is collected.

If you do not provide us with requested personal information we may not be able to receive, accept and process orders that you make with us or provide you with other requested information.


We may share your personal information:

To our group companies or service providers (e.g. in order to store the information) in New Zealand, Australia and the UK.

Where the disclosure is in connection with one of the purposes for which the information was collected (e.g. to courier companies to enable deliveries).

Where we are required or authorised by law to make disclosure.

Except as provided above, we will not share your personal information with any other third parties.

Retention and Security

We will not hold your personal information for longer than is required for the purpose(s) for which it was collected.

We will ensure that reasonable security safeguards protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorised person or organisation.  However, as the internet is an open network, we do not guarantee that your personal information will be safe from loss or unauthorized access, use, modification or disclosure, either during transmission to or from us, or when held by us.

Access, Correction and Complaints

We will take all reasonable steps to ensure that personal information held by us is accurate and up-to-date. You are entitled to obtain from us confirmation as to whether or not we hold personal information about you and you are entitled to reasonable access to this information. You may also request:

That we correct this information if it is inaccurate; and

That your details do not appear on our database.

You can make changes to your personal information, or make a complaint about any concerns you have regarding our collection, use or disclosure of your personal information, by contacting us using the "Contact Us" page on this site, or by calling us in NZ on +64 9 3773262.


We only email you if you want us to. We do not send unsolicited emails (Spam). When you register your email address with us, if you choose to, you go on a list to receive email announcements about products, offers and promotions from us.

Every email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our promotional emails, simply click the unsubscribe link at the bottom of the newsletter e-mail. If you unsubscribe you will continue to receive emails specifically related to your online orders.

Secure Shopping

ilume is conscious of the need for privacy and security for your Internet shopping experience.

We use sophisticated encryption technology. This means at the checkout, our servers and your PC encrypt (scramble) everything that you enter into your computer, such as credit card details, billing and delivery address. Because it is encrypted, other computers are unable to make sense of it, therefore keeping this information private. 

There are visual clues on screen that tell you when you have entered a secure environment: padlock will appear in your browser’s address bar.

As part of the software used by ilume there are secure processes built into the system. Specifically, the engine ensures:

  • Every order has a unique number
  • Every order is logged in a robust database
  • All your payment details can only be retrieved by ilume and your credit card details are never stored in our system
  • Confirmation emails of your order are sent to you the customer

We note that while we never store your credit card details on our system, it may be possible to save your credit card details through our eWay Payment System.  The storage of credit card details on the eWay Payment System is governed by the eWay Privacy Policy, which can be accessed here:



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